“Check HTML tags on your listings” (Source: Amazon News)
After July 17, 2021 Amazon will stop supporting the use of HTML tags in the product description on product detail pages.
They discourage any use of HTML content on detail pages as outlined on their Product detail page rules help page.
Amazon is encouraging sellers to update any product detail page for your listings with an HTML tag before July 17.
Any product description containing HTML tags in the product detail page will stop showing HTML formatting after July 17, 2021.
If you use HTML tags in one line of a product description, the line might be removed or shown without HTML formatting, depending on the usage of the tag.
Amazon updated the Drop Shipping Policy page to provide additional details about the policy and help you adhere to the guidelines.
Drop shipping, or allowing a third party to fulfil orders to customers on your behalf, is not acceptable unless it’s clear to the buyer that you are the seller of the record.
Amazon provided a list of examples of drop shipping that are strictly prohibited. Stating: “If you violate this policy, your ability to sell using Amazon’s Merchant Fulfilled Network (MFN) may be restricted”.
Amazon also included a list of proper things you must do, if you intend to fulfill orders using a drop shipper.
“How to Answer Amazon Customer Questions” (Source: JungleScout)
A positive customer experience not only helps with customer retention but increases your chances of receiving positive feedback and reviews.
Seller feedback impacts your overall account health and rating, so it’s important that you take measures to keep it positive.
Even if you use FBA, there will always be some instances where you will need to interact with the customer directly.
The article goes over customer interactions you may encounter as an Amazon seller, along with best practices for converting customers into loyal fans of your brand.
Check out the post for tips about how to do everything from answering questions on your listing, buyer-seller messages, and ultimately providing a positive experience.
