Amazon Consultant & troubleshooting

Account Troubleshooting for Amazon

Rated 4.9/5 by 1000's of happy customers

On-Demand Expert Account Troubleshooting for Amazon

Enjoy on-demand affordable Amazon account troubleshooting services to help keep your products in good standing and making you sales.

"Lab 916 is the real deal. They have helped our brand grow our sales year over year for the last 5 years. We gain time, and increase our monthly profit by over 300% in the first year."
Chris Johnson, Founder of Rapid Brands

Recent Case Studies

We troubleshoot your
Amazon account — simple and easy.

Our clients experience increased growth, profits and brand share of the marketplace. 

Stop struggling. Let the experts fix it fast.

As an Amazon seller, you’ve likely faced errors on your account while trying to manage product listings. Some issues are easy to fix, while others are more complex and often very frustrating to handle. Don’t waste time troubleshooting yourself – let us handle it for you. 

We are experts at resolving issues such as suppressed listings, account suspensions, blocked listings, FBA shipment errors and much more.

How it works

3 easy steps to fix your
Amazon account issues

Expert troubleshooting made simple 


Onboarding & Assessment

We connect to learn all about your account issues and concerns.  Once we know the issues, we request your brand’s Amazon account access via User Permissions so we can take a look.


Issue Resolution

We work to resolve issues in a timely and transparent fashion. All resolutions are compliant and up to Amazon’s policy standards. Expect thorough resolution from our team of highly-experienced Amazon specialists. 


Less Hassle

Your account will be free from outstanding technical issues and examined for future errors that you may be prone to experiencing. Every brand is different based on their unique products so we work overtime to ensure your brand is able to thrive. 


Expert Amazon account troubleshooting

Discover the Lab 916 approach to Amazon issue resolution:

Trusted Amazon Experts

Our team of specialists have become leading experts in navigating the Amazon system with a track-record of tangible long-term success for our clients.

Specific Detailed Strategies

Enjoy in-depth account research based on real-time advanced data analytics to give you exact pathways to account issue resolutions.

Accessible & Friendly

Gone are the days of feeling like resolving issues is somehow only for the select few. We know how to work with Amazon and fix even the most complex of issues.

Cost-Friendly Success

We don’t believe in making you pay more when your account is already having issues. Enjoy our affordable troubleshooting services – we’re here to help. 

Seamless Collaboration

Enjoy a smooth and efficient working relationship with our dedicated team of expert Amazon specialists.

Ongoing Support

Lab 916 offers ongoing assistance to ensure your A+ content continues to deliver outstanding results.

Simple to Complex – We Know Our Way Around

  • Suppressed listings
  • Account health errors
  • Blocked listings
  • FBA shipment errors
  • Account suspension
  • Stranded listings
  • Customer NCX errors
  • Brand registry issues
  • Inactive SKUs
  • Account health errors
  • A+ content / storefront upload error


Resolve all of your account issues

Hands-free Amazon troubleshooting you never have to fuss with

Comprehensive Amazon account audit

We conduct comprehensive analysis of your Amazon seller account to diagnose the technical areas in which your account is experiencing snags

Pay-per-use service

We offer a pay-per-use service as a feature of our services, which allows you to only pay for what you use rather than being locked into a subscription or contract. 

Expert support the entire way

We are long-time Amazon sellers ourselves and we know exactly how challenging Amazon support can be. We also know all the essential techniques for successful resolutions. 

On-demand whenever you need us

We’re in your corner! Whenever you need an issue resolved, we are just a few click away. 


Everything you get from
an in-house team, but better.

10x More Efficient

100% Cost Effective

100x The Results

In house
Team/ Freelancer

No hiring cost

No employee or tax costs

No software or equipment costs

Director of Amazon & Ecommerce

PPC Manager

Graphic Designer






Brands who trust
Lab 916 to deliver results


Our expert Amazon team is standing by

You deserve to have a stress-free selling experience on Amazon and we’re here to help!

"They helped us double our ROI on Amazon, and their dedicated team was always there to support us through the journey."
Oliver Martinez
3 reviews


We solve the Amazon Seller issues
no one else can - fast!

We’re proud to say our clients work with us for 5+ years on average!

The Best Amazon Agency​

“Lab 916 Amazon services have beat out every other Amazon agency I have ever worked with in the past 10 years. Vince is a really smart guy and his team has helped us with Amazon issues and strategy, web marketing, and more. We consider Lab 916 to be part of our team.”

Anthony Qaiyum​

Founder of Smallflower Apothecary

They have helped increase my Amazon sales exponentially

“Lab 916 is the real deal. They are a pleasure to work with, as you can tell the care about growing the business and not just taking a consulting fee. I have found [the] team to be experts and a great partner assisting our growth.”

Chris Johnson​​

Founder & CEO of Rapid Brands

They take the day-to-day stress of managing our Amazon channel off our team​

“The team at Lab 916 worked through each issue, keeping us in the loop at all times and ultimately enabling us to be named the #1 new release on Amazon within 7 weeks on the platform. With Lab 916’s help, we’ve completely sold out multiple times.

Richard Lindeman​

CEO of NxtBar

4x our sales within 6 months of our work with them​

“LAB 916 are among the best for Amazon FBA / Shopify / Seller & Vendor launch. They are fast, efficient, communicative. They’ve provided solid advice on our GTM strategy and how best to drive sales. They are easy to work with and I highly recommend them.”

Aalap Shah​​

Founder of 1o8

Lab 916 has helped my company quickly and efficiently​​

“We’ve seen our sales triple over the past 6 months with ongoing support and consultation from Lab 916 to help us with our FBA shipments and Amazon international expansion plans.”

David Roche​

Owner at Tint World Automotive Styling centers

The value they provide for their services trumps any other agency​

“Full suite Amazon services. A+ Design services, and competent, professional group. The value they provide for their services trumps any other agency.”

Victor Chor​

Founder of InfinaCore

Highly recommended​

“The team at Lab 916 were extremely helpful in providing the assistance we needed. [The team] provided insights and direction in areas we hadn’t previously thought of. We have already made plans to work together more.”

Teryn Driver​

Owner at Parkway Essentials

Helped take our Amazon business to the next level​

“Lab 916 has helped take our Amazon business to the next level. We continue to partner with the company and we are pleased with the exceptional results this company has helped us achieve.”

Richard Wilbur​

CEO of Wilbur Packing Company Inc.


Expert Amazon account troubleshooting

Enjoy unbeatable results at affordable prices.



Over 700+ brands on Amazon
choose Lab 916

We are Amazon sellers, just like you, who have spent years amassing results-driven expertise along with a mastery of the platform. Through our experience, we have become leading-edge sellers on Amazon and we now work to pass our success on to you. 

Trust in our proven results when it comes to branding, building storefronts, managing products, and marketing for your Amazon business. We’ve helped thousands of brands globally to get the most from their product listings on Amazon. 

We’re here to make your brand shine and take the guesswork out of success on Amazon.

Our Work

How our Amazon account services work for you

Making Amazon work for your brand requires the right approach. Here’s how Lab 916 delivers:

Expert Amazon Account Troubleshooting and Support

Since 2003, our dedicated team has provided troubleshooting and support for Amazon accounts. Trust in the experts at Lab 916 to diagnose and resolve issues with your account, ensuring seamless operation and optimal results.

Frequently Asked Questions

Different problems have different timelines. You can book an initial hour and discuss this with an Amazon consultant for better assessment. We cannot commit specific durations from the get-go as the resolution will depend on various factors like the nature of the problem, error history and complexity.

If the issue at hand requires more time to solve, we will inform you of any additional billable hours required. Rest assured that with our Amazon troubleshooting expertise, we will solve support tickets in the most efficient way possible. 

You can reach out to your Account Manager and let them know that you need more help. We will be happy to resolve any additional issues that you might 


Order your Amazon account troubleshooting today

Say “Hello!” to new and improved sales opportunities on Amazon!

"The guidance we received from Lab 916 more than doubled our Amazon sales within a few days and tripled it within just a few weeks."
Donovan Cardief
3 reviews